Customer Service, Warehouse

2407 thoreau st. inglewood, CA 90303

310-695-8079 · g.duran77@yahoo.com

 

guillermo duran

objective

To become a valuable part of this company so I can grow as a person and acquire a notable position, as well as utilize my leadership abilities.

Work of experience

 

UBER/TCP                                                              Los Angeles, CA

 

Driver- May/2015- May/2015

Greet customers upon entering vehicle

Transport customers safely to destination

Drive to multiple destination based on number of clients

Maintain a clean and presentable vehicle

Stockroom systems

Work extended hours due to duration of requested trip

             

              Huntley Santa Monica Beach Hotel                                Santa Monica, CA

 

Bellman- March/2015 - April/2016       

  • Greet guests upon arrival to hotel
  • Transport guest luggage to assigned room/suite
  • Occasionally lifting and carry luggage over 50 lbs.
  • Work with minimal supervision
  • Remain in the lobby to assist with guest arrivals
  • Maintain a clean lobby at all times.
  • Communicate effectively with guest
  • Use equipment safely with caution
  • Called upon to help other departments
  • Addressing the person by their name to make them feel welcome and important.
  • Maintain a good nature and customer service skills of service to maintain a stellar reputation and keep visitors coming back to the property.
  • Point out areas of attraction in the hotel, such as the concierge, the gift shop, and the business center, etc.

 

              Mini-Bar Attendant- Sept. /2011 - March/2015

  • Restock mini-bar drinks inside rooms/suites
  • Charge guest upon consumption of drink(s)
  • Check if drinks are up to date
  • Ensure a clean and organized work area
  • Maintain a clean and organized storage for drinks
  • Inventory at the end of each month.
  • Clean and defrost the mini bars regularly and consistently.
  • Maintain a fully stocked inventory of all Mini Bar items.
  • Make sure menus are present at all times.
  • Perform any other duties deemed necessary for the success of the department.
  • Maintain the highest level of customer service and display professionalism at all times.
  • Maintain assigned mini bar carts.

 

 

Luxe Sunset Boulevard Hotel                                   Bel Air / Brentwood, CA

 

  • Meets and exceeds customer and team member expectations by providing excellent service and teamwork.
  • Handle difficult situations effectively
  • Keep control of Minibar by conducting regular Inventory
  • Keep record of expiration dates for minibar products
  • When occupancy is low, assist Hotel with other duties as assigned.
  • Provide accurate room changes in a timely manner, to front desk for billing purposes.
  • Keeps supervisor fully informed of all problem or matter of significance.
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives.

 

                         

education

El Camino College                                                                          Torrance, CA

 General Education – Aug/2011- Present

 Relevant courses: English, Mathematics, History, Psychology, Political Science, Anthropology, Theatre, and Art.

 

Leuzinger High School                                                        Lawndale, CA

High School Diploma- Aug/2007- June/2011

Awards

2013 Community of Christian Conduct Certificate

Extracurricular Activities

Bilingual, Recreational Sports, Hiking, Physical Fitness, Reading, and Computers 

  • ID#: 98409
  • Location: Inglewood, CA , 90303

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