610 West Regent Street Unit 14 ♦ Inglewood, California 90301 ♦ 310-489-5975
Demonstrated a hands-on management style in the development and implementation of strategic plans to ensure company growth. Proven ability to manage multiple assignments efficiently while meeting tight deadline schedules. Confident working with all levels of authority.
Business Development, Client Relations Specialist, Banking Operation, Risk Management, Compliance and Audits, New Account Development, Management and Supervising skills, Fast paced environment, Trust, Estates & Retirement Specialist.
Power Point, Outlook, Excel, Fiserv and Microsoft Word.
Union Bank 2006 – 2014
ASSISTANT BRANCH MANAGER
♦ Responsible for assisting the day-to-day operations of the branch and staff. Development and assisting in ensuring staff achieve sales goals. Managed all branch sales and operations. Monitor branch service quality levels and coaches staff to achieve appropriate levels. Assist in keeping branch is compliance with all bank policies and procedures. Participate in training and meeting on sales and operation issues with branch management and staff. Ensure compliance, audit and security procedures are adhered to at branch location. Perform management duties, exercising usual authority concerning staff, performance appraisals promotions and terminations. Provide leadership, coaching and mentoring to subordinate group. Responsible for training and development of subordinate staff. Monitor employee activities, assist with problems, and take action when necessary to ensure work quality standards and planned schedules are maintained.
Washington Mutual Bank 1994 – 2006
PERSONAL FINANCIAL REPRESENTATIVE
♦ Performed bank statement reconciliation, income and balance sheet preparation and problem solving. Facilitated monthly loan reporting packages. Prepared daily, weekly and monthly production summaries and financial statements for review by management. Organized monthly bank promotions and upcoming events. Provided training to develop and enhance quality customer relations, increasing skills and knowledge by an average of 100%. Directly managed and grew over 100 major clients and led a sales team of account representatives to successfully completing all projects on time and under budget. Supervised and trained a staff of 20 employees. Analyzed financial information to forecast business, industry and economic conditions for use in making investment decisions to support swift and positive resolutions.
Notary Public Copy Certification October 2013
Los Angeles, Ca