>                                                 10907 S. Grevillea Ave
>                                                  Lennox CA, 90304
>                                                     (310) 913-6381
>                                            SUMMARY OF QUALIFICATIONS
>• Diverse managerial skills in planning and organization
>• Heavy focus on customer service with vendors and incoming customers
>• Experienced in establishing goals and motivating staff to attain goals
>• Highly competent with Windows, Word, MS Office, Excel, 45 WPM
>• Bilingual in English and Spanish
>Store Manager – PLS
>Lynwood, CA
>April  2011 – April 2014
>• #1 in region
>• Responsible for auto loans and over 1500 accounts
>• Oversaw 13+ employees
>• Daily opening and closing routines and procedures
>Operation Sales Supervisor - VXI Global Solutions Inc.
>Los Angeles, CA
>May 2009 – March 2011
>• Promoted to supervisor within 6 months of employment
>• Supervised 15-20 customer Service Agents for largest client in LA
>• Met or exceeded sales every week (objective is 28% conversion)
>• Won #1 Sales Supervisor for August Campaign
>Front House Manager - Chart House
>Redondo Beach, CA
>October 2008 – March 2009
>• Recruited, trained and supervised 40 full & part-time employees
>• Interviewed new candidates for hire
>• Responsible for all daily deposit and invoices
>• Coordinated incoming service products for distribution
>Concierge - Holiday Inn Crown Plaza
>Redondo Beach, CA
>May 2006 – August 2008
>• Assisted guests with travel arrangements
>• Arrange rentals for guests
>• Meet any special request by guest
>Leasing Consultant- Alliance Property Management
>Houston, TX
>October 2005– February 2006
>• Review and processed all incoming applications
>• Assure proper screening of applicants
>• Implemented all incoming work orders
>• Collected all funds due for rentals
>• Provided high quality customer service to potential tenants
>Service Manager- Olive Garden Restaurant
>Houston, TX
>November 1999 – June 2005
>• Interviewed new candidates for hire
>• Recruited, trained and supervised 25 full & part-time employees
>• Coordinated incoming service products for distribution
>• Was responsible for all daily deposits to appropriate accounts
>• Oversaw the accurate ordering of supplies
>Customer Service Representative - Super Shuttle
>Torrance, CA
>1994 - 1998
>• Dispatched routing instructions via computer for shuttle driver review
>• Ensured accurate scheduling of customers destinations
>• Assured proper delivery of customer satisfaction
>Hawthorne High School
>General Diploma
>Graduated 1992

  • ID#: 135941
  • Location: Inglewood, CA , 90304

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