Gail Coleman

Gail Coleman


Over 15 years of experience in the mortgage industry, primarily Loan processing, which includes Sub prime and Conventional lending. Over the past five years, my background has been expanded to include Foreclosure Specialist, Quality Control, Call Center Representative and Loss Mitigation. Strong communication and people skills, and welcome fast-paced environments, which allows me to express my industry savvy in Mortgage Financing.




Proficient in Genesis 2000, Eastern, DataTrac, Encompass, AS400, Microword, Talacs Escrow, AFW (title software), Vendorscape and Sureclose, Word Outlook & Cloud


                                         PROFESSIONAL EXPERIENCE      

Notary Public/NSA-Current


Fire Prevention Consulting (Beverly Hills, CA)                                                            11/01/2013 to present

Administrative Assistant (P/T)

      .      Process daily mail

      .      Review and reply to daily emails

      .      Process/prepare monthly invoices (A/R)/reports

      .      Process all receipts


Global Marketing Research Group, LLC                                                                        4/18/16 to 8/15/16

Customer Service Representative (P/T)    

     .      Outbound calls to inform members of the benefits available through their medical plans

     .      Verify medical coverage and complete intake form for submission

     .       200-300 calls per shift (Cloud system)


Canon Recruiting Group LLC                                                                                            06/01/13 to 10/22/13

Client: Bank of America (Mortgage Fraud Prevention Dept)

Mtg. Underwriter II

      .      The dept supports the Mortgage Insurance Dept., by managing the referrals function. The department is alerted to potential fraud or misrepresentation on a loan during origination process Receive referrals, review them, pres them (gathers documentation from various different databases) and create a case – entering information as well as including supporting documentation – into BAC’s Global Financial Crime and Compliance database (FRAUD & Actimize).   


Randstad (Contractor)                                                                                                          11/03/11 to 3/29/13

Client: Safeguard Properties (formerly Bank of America), Westlake Village

Foreclosure Specialist

  • Extensive research on notes and documentation to secure properties

  • Providing a denial or authorization code

  • Handling incoming calls in rapid succession, simultaneously utilizing up to 5 systems and some outbound calls

  • Project End


Bankforce (Contractor)                                                                                                         2/1/2008 to 9/20/09

Client: Stewart Title, Glendale, CA

Loss Mitigation/Foreclosure Dept

  • Used SWP Desktop AIM system, data entry

  • Prepared Trustee’s Sale Guarantee reports/final CLTA/ALTA policies and 10 Day Letters

  • Project End


Freedom Mortgage Corp, West Hills                                                                                    9/19/05 to 11/3/06

Sr. Loan Processor, Jr. Underwriter and QC Auditor

  • Processed loans verified mechanic liens, appraisal disputes


  • Reviewed files PTD and PTF (all conditions ensuring all documentation is acceptable, correct and current (LTV, DTI, rate, program, FICO score, income, mtg. history, credit, appraisal, etc.)

  • Closed 30-40 loans per month

  • Approved and signed conditions for borrower

  • Company closed


Cypress Mortgage, Woodland Hills, CA                                                                                  4/1/05 to 9/16/05

Sr. Loan Processor/Foreclosure

  • Responsible for 4 Acct. Executives

  • Approved all loans,

  • Correspond with brokers/AE’s and underwriters regarding conditions, pricing modifications, loan programs and rates 

  • Requested loan documents, appraisal review, AVM and completing all required compliance documentation

  • Closed 30-40 loans per month.

  • Company closed


Home American Credit, West Hills, CA                                                                                    8/1/04 to 4/1/05

Sr. Loan Processor  

  • Responsible for 4 Acct. Executives, all loan approvals, corresponded with brokers/AE’s and underwriters regarding conditions, pricing modifications, loan programs and rates 

  • Requested loan documents, appraisal review, AVM and completing all required compliance documentation.

  • Closed 30-35 loans per month

  • Company Closed


American Home Loans, Santa Ana, CA                                                                               4/7/03 to 1/30/04

Jr. Underwriter

  • Analyzed credit report, calculate income, review appraisal, title report and all documentation submitted with file

  • Daily interaction with investors

  • Determined grade score, program, interest rate, LTV and loan amount

  • Upon completion submitted files to investor for A/U approval

  • Upon receipt of approval, file completed in DataTrac reflecting all conditions, PTD, PTF and PTC. Reviewed/approved 25-35 loans per month


Go Loan Mortgage, Los Angeles, CA                                                                                      7/23/02 to 4/5/03

Sr. Loan Processor

  • Responsible for requesting, reviewing and approving required documentation for conventional conforming and jumbo products

  • Interacted daily with loan agents, borrowers, underwriters, service providers and investors

  • Ran LP/DO on all files, lock rates on website and request all PTD and PTF conditions

  • Closed 20-30 loans per month

  • Company closed


Approved Federal Savings Bank, Huntington Beach,                                                          3/4/02 to 4/14/02

Sr. Loan Processor (Western Regional Wholesale Division)

  • Responsible for 6 Acct. Executives

  • All approved loans, corresponded with brokers, AE’s regarding conditions, pricing modifications, loan programs, requesting loan documents and review all PTD and PTF conditions.

  • Closed 20-25 loans per month

  • Company closed


Southern Pacific Bank, Torrance, CA                                                                                     02/1/01 to 3/1/02

Sr. Loan Processor (Commercial)

  • Responsible for compiling all required loan documentation for commercial and multifamily income property loans up to the approval stage

  • Verified various assets, liabilities, deposits, mortgage accounts, employment information, ordering and interpreting credit reports, preliminary title reports, escrow instructions and purchase contracts  Prepared estoppels and lease subordinations, determining vesting based on various entities documentation and running VISTA reports.

  • Closed 10-15 loans per month




Dominguez High School, Compton CA                                       



The Apartment Association/AAGLA, Los Angeles, CA                        3/2010                               

Residential Apartment Mgmt. Member #62266



Notary Public/NSA

Expires Dec 19, 2019                      



  • ID#: 118537
  • Location: Inglewood, CA , 90301

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