Customer Service Specialist

Profile ● More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first contact resolution. ● Possess solid computer skills. ● Excellent working knowledge using both IBM and Mac systems; Lotus Microsoft Excel, WordPerfect, Microsoft Word and Outlook. ● Ability to train, motivate, and supervise customer service employees. ● A team player, acknowledged as “Total Quality Customer Service Professional.” ● Develop plan, conduct audits and variance analyses. Synopsis of Achievements ● Increased customer retention by 19%, from 72% to 91%. ● Proactive planning led to notable increase in morale in all departments. ● Created customer satisfaction survey, drastically reducing potential problems. Employment ​ Futuredontics, Culver City CA 2006 - Present Customer Service Representative ● Directly connect callers and potential patients to a coordinating dentist based on their dental need, location, and insurance ● type; also making sure to refer quality patients to member dentists, only ● Listen to callers medical and dental needs, and actively match them to doctors in our service that meet their needs ● Work with doctor’s offices to resolve referral issues and concerns ● Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. ​ All My Children Daycare, Los Angeles CA Receptionist ● Exceed client’s expectations for outstanding client service while creating a warm and welcoming impression. ● Remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions ● Empathized with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. 2003 - 2006 Education ​Westchester high School 2000 Bryman College 2002

  • ID#: 116258
  • Location: Inglewood, CA , 90303

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