Customer Service Supervisor

Cynthia Bishop


3510 W. 78th Pl Inglewood, CA. 90305 Phone: 323-707-6910 E-Mail: cyntbishop@ca.rr.com


Administrative Assistant and Office Manager


Highlights and Qualifications



  • ·      Experienced Executive Administrative Assistant; success in project management and systems administration.

  • ·      Energetic self-starter with strong communication skills; works well independently or on a team.

  • ·      Rapid learner with strong planning, writing, and organization skills.

  • ·      Highly productive managing projects, creative problem solver who rapidly adapts to changing demands and deadlines.

  • ·      Very experienced using administrative and accounting software.


Professional Experience


Gardena Self Storage                                                                 2009-Present


Assistant Manager



  • ·      Provide direct administrative support to CEO and home office senior management.

  • ·      Process expense reports, rental payments, collections, and bank deposits.

  • ·      Day to day office management and administrative tasks.

  • ·      Liaison between contactors, and senior management.

  • ·      Troubleshoot client concerns, complaints and solve system problems

  • ·      Utilize databases and accounting programs to organize and maintain company records.

  • ·      Interview and train personnel on programs and site management.


Act-1 Group                                                                             2008-2009


Executive Assistant



  • ·      Provide direct administrative support to CEO and senior management.

  • ·      Assisted with front office and switchboard when needed.

  • ·      Maintained company files, documents, and data entry systems.

  • ·      Assisted with budget management, submitted check requests for sponsorship, reconciled credit card invoices, and processed expense reports.

  • ·      Coordinated upcoming events, seminars, and executive meetings.

  • ·      Coordinated and maintained executive calendars with meetings, conference calls, business travel arrangements, and client conferences.


Parsons Federal Credit Union                                                   2007-2008


Executive Assistant - Junior Accountant



  • ·      Provide direct administrative support to the President and senior management.

  • ·      Assisted Senior Accountant to maintain the financial, statistical, and accounting records for the credit union.

  • ·      Schedule and coordinate all board meetings and conferences; created meeting notes and drafted staff letters as needed.

  • ·      Created and maintained system to track and order all supplies.

  • ·      Draft, prepare, and balance all financial reports; managed accounts payable.

  • ·      Maintained data entry systems.


Country Wide Home Loans                                                     2004-2007


Senior Administrative Assistant – 2nd Lead Supervisor – Funding Support



  • ·      Fund loans by data entry and drafted corresponding documents, letters, and memos.

  • ·      Audit, file, and ship loan applications.

  • ·      Retrieved final HUDs and provided customer service.

  • ·      Scheduled department meetings and coordinated events.

  • ·      Provided HR support; interviewed and trained new employees.


 


Education


Los Angeles Southwest College – Associate of Arts Degree                    2015


Los Angeles Southwest College – Associate of Arts Degree                    2014


Honors & Awards



  • ·      Dean’s Honor List, Los Angeles Southwest College, 2013, 2014 & 2015

  • ·      Member, Los Angeles Southwest College Phi Theta Kappa Honor Society, 2012-Present

  • ·      Employee of the Month, Countrywide Home Loans, July & October 2004

  • ·      Service Award, Countrywide Home Loans, August 2004, January 2005, & March 2005

  • ·      Outstanding Supervisor Award, New Creation Christian Faith Center, 1996-1997, 1999-2000, & 2002-2003

  • ·      Outstanding Basketball and Football Coach, New Creation Christian Faith Center School, 2000


 


 


  


 

  • ID#: 115903
  • Location: Inglewood, CA , 90305

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