ROXANNE M. ELLIOTT
Positive and dynamic Customer Service professional seeking Flight Attendant work which ensures passenger safety and in-flight comfort. Aims for a position within a multi-cultural company that is known for integrity and for rewarding its employees.
- Positive Can-Do Attitude
- Highly trainable. Learns new systems and procedures quickly
- Travels domestically and internationally
- Relates courteously, respectfully and cultural-appropriately with people of all nationalities
- Negotiation and Relationship Building
- Report Preparation
- Computer Savvy (Internet: Google, Bing, Outlook, MS Word, MS Office, Webinars, Excel Timesheets).
- Strong Verbal, Phone and Written Communication Skills, Organized and Punctual
- Public Speaking
- Time management
- Problem Solving and Resolution Management
Unemployment Program Specialist/Adjudicator
State of California Employment Development Department - Los Angeles, CA-December 2005 to March 2016
Instructional Assistant of English
Santa Monica College - Santa Monica, CA-May 2004 to December 2004
Transportation Security Specialist
United States Transportation Security Administration - Los Angeles, CA-October 2002 to March 2004
State of California Employment Development Department, UI Benefits Division - Unemployment Insurance Specialist
Conducted over 20 daily interviews with customers and employers to gather facts necessary for arriving at legal conclusions about customers’ eligibility for State Unemployment Insurance Benefits. Utilized MS Word and MS Office to create and manage written reports based on data collected during interviews. Used strong time management, critical thinking, close attention to detail and good judgment daily. Disseminated Labor Market Information and related resources to clients and the public. Traveled to professional conferences and maintained active membership in the International Association of Workforce Professionals. Maintained timesheets using Excel. Effectively handled confidential and sensitive information daily. Was commended in writing for stellar performance.
Santa Monica College Department of English - Instructional Assistant of English
Worked one-on-one with students to explain concepts, principles, and terminology of English reading and writing assignments. Assigned and explained homework assignments and reviewed completed student work to determine specific learning skills needed. Maintained laboratory rules of conduct while creating a learner-friendly and positive environment for students. Managed electronic and handwritten records associated with tutoring sessions and student progress. Lead conversation groups and assisted instructors in the classroom. Was commended for fostering strong constructive relationships with students and colleagues.
United States Transportation Security Administration - Transportation Security Specialist
Examined passengers, baggage and cargo using advanced X-Ray technology in compliance with TSA regulations to ensure public safety during airline travel. Worked well in a team environment. Transported confidential information to administrative offices. Was repeatedly given written commendations for excellent work.
Santa Monica College – Santa Monica, CA
Independent Evening Coursework in Psychology, Dance and Communications
August 2015 to Present
Rosetta Stone Language Learning – Online Education
Spanish Grammar, Pronunciation and Writing Curriculum
Ongoing since Summer 2015
Degrees and Certifications Earned
Volunteer Historical Docent – Las Angelitas del Pueblo
National Alliance on Mental Illness (NAMI) – Los Angeles, CA
Volunteer Instructor Certification – November 2014
University of California – Riverside, CA
B.A. Degree in English with Creative Writing Minor - December 2000
Santa Monica College – Santa Monica, CA
A.A. Degree in Liberal Studies (English Language concentration) - June 1998
PROFESSIONAL ORGANIZATIONS & REFERENCES
(A) Las Angelitas del Pueblo – August 2016 to Present
(B) NAMI: National Alliance on Mental Illness - October 2014 to Present
(C) IAWP: International Association of Workforce Professionals Los Angeles Chapter - May 2006 to March 2016.
(D) References: Available Upon Request
Skilled at engaging customers in a friendly and assertive way to meet their needs and to resolve concerns. Poised and competent with the ability to easily transcend cultural differences. Strong leadership skills. Diplomatic and tactful in dealing with all levels of management, clients and coworkers. Perseveres under pressure. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports and meeting deadlines. Works well independently or as a part of a team.
Enjoys watching movies and documentaries, taking road trips, cooking, exercising and traveling domestically and internationally.