Medical Front Desk Receptionist

   Tamara Penn                   Receptionist                tamarapen9@gmail.com   3602 W.102ND St. Inglewood, CA 90303Phone: (310)672-9305, Cell: (310)946-3551
Career Overview
         To Obtain a Position that can provide me the opportunity to use my experience in Customer Service Supervision, Business Management, Personnel and Customer Relations, Recruiting, and Training. I’m looking for a position in a company that has a dynamic professional setting, offers versatility, growth and benefits. My goal will be to initiate Team Development maintain personnel and client satisfaction, demonstrate excellent customer service and communication skills, execute ethics and integrity while being overall effective.
Qualifications:
Customer Service, Receptionist, Sales, Collections, Training, Entry Level Accounting,Medical Terminology, 10-key, Invoicing, Data Entry, 35 wpm Collection, Case Management and Multi-Task Management, Call Center, Multi Phone Lines, Inbound and Outbound Calls, Basic Computer Software Skills, Microsoft Word, Spreadsheets, Power Point, Excel, Supervision, Management, Proof of Insurance, Filing, Fax, Email, Copy, Labeling, Customer Satisfaction, Front Desk Kiosk, Greeter. 
Electronic Tester:Data Entry, Inspections, Quality & Reliability, Invoicing, 10-key, Testing, Packaging, Calibration, Machine Handler, Technical Support.  Certified Nursing Assistant/Home Health Aid/Hospice: Personal Hygiene, Infection Control, Dietary Care, Administering Treatments and Over Prescribed Medications, Reporting Activity of Daily Living, Emotional Support, Cooking, Cleaning, Transportation, Errands, Observation, Assess and Record Symptoms, Provide Comfort Measures for Terminally Ill Patients, Home and Safety, Excercise.

Core Strengths
Integrity                                                          Listening SkillsEnergy                                                            Organizational Skills                                         Driven                                                             Problem Solving SkillsReliable                                                          Personnel ManagementInitiator                                                          Systematic ApproachesPassionate                                                      Time Management Skills                                                                                                                                        AccomplishmentsCalworks- Award for 3.6 GPA.El Camino Deans List- Award for 3.7 GPA and name on the Deans List.  Customer Relations- Earned highest marks for customer satisfaction, company-wide.
Conflict Resolution- Awarded most responsible for handling customer  account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
   Customer Service- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
     Market Research- Performed an average of 90 follow-up phone calls per day to discover customer needs and desires regarding product development, use, and assistance.              Peer Coach and Volunteer- Awarded for Volunteering at Children of Promise Prepatory Academy in the Inglewood District Educational System K-12, Helping under priviledged children with Reading, Writing, Mathematics,Tutoring, After School Program, In Class Assistance.  Work Experience 
Celluphone-CSR6119 E. Washington Blvd., Commerce, CA(323) 727-91312002 - 2008
International Rectifier- Electronic Tester233 Kansas St. El Segundo, CA 90245(310)726-80032000-2001
Apple One Agency- Contracted out to IR as an Electronic Tester2221 Rosecrans Ave. El Segundo, CA 90245(310)643-69132000-2001
Sunrise Nursing Home-CNA622 Anza St., El Cajon, CA 92020(619)442-05441997-1999
Woodbridge Nursing Center-CNA14068 Woodbridge Crt., Falls Church, VA, 22040(703)541-76221995-1996
 Educational Background
South West College                                              El Camino College                   1600 W. Imperial Ave, LA, CA 90047                16007 Crewnshaw Blvd, Torrance, Ca, 90506June- 2011/ Feb.-2014                                           Feb.-2014/ May-2016
Sociology Major, 3.66 GPA, AAT DegreeIntroduction to Social Services and Sociology, Marriage and Family Life, American Social Problems, Juvenile Delinquency, Ethnic and Racial Minorities in the US, Criminology, Health, Safety and Nutrition, Child, Family and Community Awareness.
Psychology Major, 3.66 GPA, AAT  DegreeIntroduction to Psychology, Effective Living, Life Span, Physiological Psychology, Physical Anthropology with Lab, Medical Terminolgy, Experimental Studies in Behavioral Psychology and Social Work Statistics, Basic Computers; Microsoft Word, Excel, Power point, Small Business Entreprenuership, Supervision, Management.
General Education in Behavioral Science, 3.66 GPA, AA DegreeThe study of perspectives, concepts, principles, theories and methodologies of disciplines within Social and Behavioral Sciences with emphasis on appreciation and understanding of how members of diverse cultures and societies operate or have operated as individuals within external and internal social groups promotion of awareness of methods of inquiry and stimulation of critical thinking on how cultures interact within social and cultural context.
 Morningside High School110500 Yukon Ave, Inglewood, CA 90303  September-1990/ June- 1992   Diploma  Emphasis on Classes with Honors, 4.0 GPA Scholarship, Top 10% of Class           Student Council, Basic Computers, Typing 30wpm, Dance, Drill Team.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                

  • ID#: 111513
  • Location: Inglewood, CA , 90303

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