Dontae Bush518 Evergreen St. #8, Inglewood, California 90302, (323) 501-0452, firstname.lastname@example.org
√ Exceptional organizational skills, great talent working in a fast pace environments, proficient in MS Word, MS Excel, MS PowerPoint, Access, Outlook and Word Perfect
√ Dynamic communication and interpersonal skills. Maintained exceptional interpersonal & communication skills. Built & maintained healthy relationships, while interfacing positively with people of diverse backgrounds
√ Dedicated, innovative, and self-motivated team player. Initiated action and follow through to conclusion of any commitment. Reacted flexibly to changes in priority and direction, assumed increased responsibilities as needed, and motivated others to achieve business objectives
PROFESSIONAL WORK EXPERIENCE
Watts Labor Community Action CommitteeHMIS Coordinator/Data Analyst 7/2010- Present
Responsible for the oversight of any and all data that was to be inputted into our Homeless management Information System (HMIS) as well as exiting clients and conducting 30 day follow ups. Also resolved any issue any staff member had with the system such as log ins and password resets while ensuring an effective 95% accuracy rate.
South Central Residential Care, Los Angeles, CACase Manager/ (07/2009 – 9/2011)
Managed cases for up to twelve clients, Money management, documented daily activities, Documented intake/output, Complete referral intakes/ discharges, organized file information, data entry, prepared needed documentation for hospital admissions, set doctor's appointments as well as supported clients to appointments, maintained sign in and out documentation, Planned client goals, assists clients in planning to obtain goals, linked to/followed up on community resources pertaining to clients’ needs, discussed clients treatment goals/services with client support systems. Handled payroll, answered phones and worked out of Microsoft Office.
Sprint, Los Angeles, CACustomer Service Representative (05/2008 - 01/2009)
Assisted inbound customer calls with product or service related inquires and complaints, resolved customer service or billing complaints. Responsible for checking reception tiers, and documenting customer calls, letters, and other correspondence. Followed up with customers, as well as reviewed and updated file records. Monitored all accounts with high risk categorization. Completed contract forms, prepared change of address records, and issued service orders. Checked to ensure that appropriate changes were made to resolve customers’ problems..
CSULA, Los Angeles, CABusiness Administration
Advanced Computers Certificate Los Angeles, CA
Centennial High School , Los Angeles, CADiploma 2004
References and a list of Certifications Available upon Request