Flight Attendant

Masae Celika Saito

505 West Queen Street, #2 ·  Inglewood, CA 90301  ·  Ph: 310-753-0916

Email: celika.celika@yahoo.com



Highly personable Customer Service Professional with experience in Major International Airline Customer Flight Assistance and Processing, including U.S. Custom Relations, Documentation and Verbal translation for International Travel.

·         Talent for identifying customer needs and implementing proper procedures

·         Demonstrated high ability to gain Passenger trust and provide exceptional communication in each language, follow-up and closure procedures, leading to reduced Passenger wait times and increased customer satisfaction ratings

·         Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings

·         Expertise in resolving escalated customer service issues

·         Secured numerous company achievement awards for delivery of exceptional customer service

·         Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®)




  • Japanese Language Fluency: written and verbal English Translation

  • Develop Training programming and administer guided course instruction

  • Guided reporting processes and departmental college record management

  • U.S. Customs documentation, translations and entrance procedure closures



Work History


Japan Airline Passenger Service of America, Inc                               2015-Present

Reservation Call Center Representative


Pacific Aviation, El Segundo, California                                    2010-2015

Customer Service Representative

·         Passenger assistance Japan Airlines (80%)

·         Special Support Team for Malaysia Airlines and Philippine Airlines


Mitsuwa Market Place                                                           2013-2014



Carrots, Inc / Iroha Sushi                                                         2010-2013


  • Seating customers

  • Receiving phone calls, making reservations

  • Support servers

  • Assist customers needs


Los Angeles Valley College, Earth Sciences, Van Nuys, CA                  2006-2010 

Teaching Assistant

  • Earth Science Department at LAVC


Tourism Essential, Inc, Tokyo Japan                                       1992-1994

Executive Services Professional

  • Narita International Airport, Chiba, Japan

  • Haneda Airport, Tokyo, Japan

  • Tourists attendant, customer service at airport lounges




Los Angeles Valley College, Associates of Arts, GPA 3.9, June 2006



Volunteer Work

2010-Present      Nisei Week Nebuta Festival

2007-2010          Heal the Bay (Monthly Coastal Beach Cleanups, Educational Liason: Environmental Studies programs)




2008                 CPR/AED Professional Rescuer



  • ID#: 101701
  • Location: Inglewood, CA , 90301

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