Flight Attendant


Masae Celika Saito



505 West Queen Street, #2 ·  Inglewood, CA 90301  ·  Ph: 310-753-0916


Email: celika.celika@yahoo.com


 


 


Highly personable Customer Service Professional with experience in Major International Airline Customer Flight Assistance and Processing, including U.S. Custom Relations, Documentation and Verbal translation for International Travel.


·         Talent for identifying customer needs and implementing proper procedures


·         Demonstrated high ability to gain Passenger trust and provide exceptional communication in each language, follow-up and closure procedures, leading to reduced Passenger wait times and increased customer satisfaction ratings


·         Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings


·         Expertise in resolving escalated customer service issues


·         Secured numerous company achievement awards for delivery of exceptional customer service


·         Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®)


 


 


Skills



  • Japanese Language Fluency: written and verbal English Translation

  • Develop Training programming and administer guided course instruction

  • Guided reporting processes and departmental college record management

  • U.S. Customs documentation, translations and entrance procedure closures


 


 


Work History


 


Japan Airline Passenger Service of America, Inc                               2015-Present


Reservation Call Center Representative


 


Pacific Aviation, El Segundo, California                                    2010-2015


Customer Service Representative


·         Passenger assistance Japan Airlines (80%)


·         Special Support Team for Malaysia Airlines and Philippine Airlines


 


Mitsuwa Market Place                                                           2013-2014


Casher


 


Carrots, Inc / Iroha Sushi                                                         2010-2013


Hostess



  • Seating customers

  • Receiving phone calls, making reservations

  • Support servers

  • Assist customers needs


 


Los Angeles Valley College, Earth Sciences, Van Nuys, CA                  2006-2010 


Teaching Assistant



  • Earth Science Department at LAVC


 


Tourism Essential, Inc, Tokyo Japan                                       1992-1994


Executive Services Professional



  • Narita International Airport, Chiba, Japan

  • Haneda Airport, Tokyo, Japan

  • Tourists attendant, customer service at airport lounges


 


 


Education


Los Angeles Valley College, Associates of Arts, GPA 3.9, June 2006


 


 


Volunteer Work


2010-Present      Nisei Week Nebuta Festival


2007-2010          Heal the Bay (Monthly Coastal Beach Cleanups, Educational Liason: Environmental Studies programs)


 


 


Certifications


2008                 CPR/AED Professional Rescuer


 


 

  • ID#: 101701
  • Location: Inglewood, CA , 90301

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Flight Attendant
Fresno, CA Skywest Airlines
Flight Attendant
Los Angeles, CA Skywest Airlines
Transfer Station Attendant
Mammoth Lakes, CA Waste Connections, Inc
Dock Attendant (At-Will, Part-Time, Temporary)
Poway, CA City of Poway, CA
F&B Attendant
Alpine, CA Viejas Enterprises
161289, Flight Readiness Technician D - (3) - ...
Palmdale, CA Chipton-Ross, Inc.