Flight Attendant


Masae Celika Saito



505 West Queen Street, #2 ·  Inglewood, CA 90301  ·  Ph: 310-753-0916


Email: celika.celika@yahoo.com


 


 


Highly personable Customer Service Professional with experience in Major International Airline Customer Flight Assistance and Processing, including U.S. Custom Relations, Documentation and Verbal translation for International Travel.


·         Talent for identifying customer needs and implementing proper procedures


·         Demonstrated high ability to gain Passenger trust and provide exceptional communication in each language, follow-up and closure procedures, leading to reduced Passenger wait times and increased customer satisfaction ratings


·         Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings


·         Expertise in resolving escalated customer service issues


·         Secured numerous company achievement awards for delivery of exceptional customer service


·         Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®)


 


 


Skills



  • Japanese Language Fluency: written and verbal English Translation

  • Develop Training programming and administer guided course instruction

  • Guided reporting processes and departmental college record management

  • U.S. Customs documentation, translations and entrance procedure closures


 


 


Work History


 


Japan Airline Passenger Service of America, Inc                               2015-Present


Reservation Call Center Representative


 


Pacific Aviation, El Segundo, California                                    2010-2015


Customer Service Representative


·         Passenger assistance Japan Airlines (80%)


·         Special Support Team for Malaysia Airlines and Philippine Airlines


 


Mitsuwa Market Place                                                           2013-2014


Casher


 


Carrots, Inc / Iroha Sushi                                                         2010-2013


Hostess



  • Seating customers

  • Receiving phone calls, making reservations

  • Support servers

  • Assist customers needs


 


Los Angeles Valley College, Earth Sciences, Van Nuys, CA                  2006-2010 


Teaching Assistant



  • Earth Science Department at LAVC


 


Tourism Essential, Inc, Tokyo Japan                                       1992-1994


Executive Services Professional



  • Narita International Airport, Chiba, Japan

  • Haneda Airport, Tokyo, Japan

  • Tourists attendant, customer service at airport lounges


 


 


Education


Los Angeles Valley College, Associates of Arts, GPA 3.9, June 2006


 


 


Volunteer Work


2010-Present      Nisei Week Nebuta Festival


2007-2010          Heal the Bay (Monthly Coastal Beach Cleanups, Educational Liason: Environmental Studies programs)


 


 


Certifications


2008                 CPR/AED Professional Rescuer


 


 

  • ID#: 101701
  • Location: Inglewood, CA , 90301

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